Frequently Asked Questions
1. What is your return policy?
We offer a 30-day return policy for items in their original condition. Please ensure the product is unused and in its original packaging.
2. How long does shipping take?
Standard shipping typically takes 5-7 business days. Delivery times may vary depending on your location.
3. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package.
5. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
6. Can I cancel or modify my order after placing it?
Orders can only be canceled or modified within 24 hours of placement. Contact us immediately if you need changes.
7. What if my item is damaged or defective?
If you receive a damaged or defective item, please contact us within 7 days for a replacement or refund.
8. Do you offer exchanges?
Yes, we offer exchanges for items of the same value. Please contact us for assistance.
9. How do I choose the right size?
Refer to our size chart for accurate measurements. If you need further help, feel free to reach out.
10. Are your products eco-friendly?
We prioritize sustainability and use eco-friendly materials in our products whenever possible.
11. How do I care for my purchase?
Follow the care instructions provided with your item to ensure longevity.
12. Do you offer gift wrapping?
Currently, we do not offer gift wrapping services.
13. Can I return sale items?
Sale items are final sale and cannot be returned unless defective.
14. How do I contact customer service?
For any questions or concerns, please visit our contact page.
15. Where are your products made?
Our products are sourced from ethical manufacturers worldwide.
16. Do you have a loyalty program?
We currently do not have a loyalty program but may introduce one in the future.
17. What if my package is lost in transit?
If your package is lost, contact us, and we will assist in resolving the issue.
18. Can I pre-order items?
Pre-orders are occasionally available. Check our website for updates.
19. Do you offer wholesale options?
Wholesale inquiries are welcome. Please reach out for more details.
20. How do I stay updated on new releases?
Follow us on social media or subscribe to our newsletter for the latest updates.
For further assistance, visit lastingactivewear.com.